Terms & Conditions

These Terms and Conditions (hereinafter the “Agreement”) shall govern all Sales Orders, Addendum(s) to Sales Orders and any other contracts or agreements entered into between Simplified Networks, LLC (Simplified), and its Customers.

  • 1. DEFINITIONS
  • 2. SERVICES AND EQUIPMENT
  • 3. INSTALLATION AND SOFTWARE LICENSES
  • 4. PAYMENT
  • 5. CUSTOMER CONDUCT
  • 6. SERVICE INTERRUPTIONS
  • 7. AUTOMATIC RENEWAL AND TERMINATION
  • 8. MULTIPLE USERS
  • 9. IP ALLOCATION
  • 10. SERVICE GUARANTEE
  • 11. DISCONNECTION POLICY
  • 12. HOSTING SERVICES
  • 13. REASONABLE USE POLICY
  • 14. VOICE SERVICES
  • 15.CALL RECORDING
  • 16.CUSTOMER RESPONSIBILITY
  • 17.REMEDIES
1.DEFINITIONS

Service(s) means provisioning of voice services, Internet access (including Shared Bandwidth and Dedicated lines), IP addressing, email, VPNs, firewalls, hosting, server collocation, hardware sales and all related support services, as provided.

1.1 Software means any computer programs or code, software applications, and any other software provided by Simplified to Customer pursuant to this Agreement.

2.SERVICES AND EQUIPMENT

2.1 Simplified Networks Services. Simplified shall provide the Services to Customer on the terms andconditions set forth in this Agreement and the Phone Purchase Agreement. Simplified‘s obligations under this Agreement are expressly conditioned upon Customer or Customer’s landlord granting
Simplified or its designated agents, contractors or representatives access to the building phone room and roof areas as necessary in Simplified‘ judgment to deliver the Services and to install and maintain equipment.

2.2 Required Equipment. Customer understands and agrees that the Service requires certain equipment provided by Customer such as a sip aware access device, personal computer, an Ethernet card and an appropriate operating system (the Customer Equipment), as well as certain equipment provided by Simplified such as the Software, an edge access device, an IP phone or media converter (the Simplified Equipment). Customer represents that it owns the Customer Equipment or otherwise has the right to use such equipment in connection with the Service.

2.3 Access to Customer’s Premises. Customer authorizes Simplified and its employees, agents,contractors and representatives to enter Customer’s premises (Premises) to install, maintain, inspect,alter, repair and remove the Simplified Equipment. All such services shall be conducted at a time
agreed to with Customer. If Customer is not the owner of the Premises, upon Simplified‘s request Customer shall supply Simplified with the owner’s name and address, evidence that the Customer is authorized to grant access to the Premises on the owner’s behalf, and (if needed) written consent
from the owner of the Premises. If Customer does not provide access as provided herein, Simplified shall, at its option, a) declare the full amount for the entire term due and payable immediately, or b) elect to terminate this agreement.

2.4 Ownership of Equipment. All Simplified Equipment and Software shall at all times remain the property of Simplified or its designee, unless purchased from Simplified at the time of installation or leased with a buy out at the end. Customer may not sell, transfer, lease, encumber or assign all or part
of the Simplified Equipment or Software, nor shall Customer relocate the Simplified Equipment outside the Premises. Customer shall pay to Simplified the full manufacturer’s suggested retail price for the replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered
or assigned Equipment or part thereof, together with any incidental costs incurred by Simplified relating to the replacement of the Simplified Equipment. Customer hereby authorizes Simplified to charge Customer’s Visa, MasterCard, or other credit card for any such charges. Simplified may, at its
option, install new or reconditioned Simplified Equipment.

2.5 Back‐up Requirements. The installation, use, inspection, alteration, maintenance, repair or removal of the Simplified equipment and software may result in service outage or potential damage to Customer’s Equipment. If Customer does not back‐up all existing computer files by copying
them to another storage medium prior to such activities, Customer understands and accepts the associated risks of not making such a backup. IN ANY EVENT, EXCEPT AS SET FORTH IN SECTION 2.7 BELOW, SIMPLIFIED SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OR
DESTRUCTION OF THE CUSTOMER’S EQUIPMENT, PERIPHERALS, SOFTWARE OR DATA.

2.6 Non‐recommended Configuration. Simplified has informed Customer of the recommended minimum computer hardware requirements, if any, (Minimum Requirements) for efficiently operating the Service. If Customer allows the installation of the Service utilizing hardware that does not meet
the Minimum Requirements (a Non‐recommended Configuration), Customer agrees that (i) Customer shall not be entitled to Customer support relating to any issues other than the quality of the signal delivered to Customer’s IP phone or media converter, and (ii) the following limitations of liability shall
apply: SIMPLIFIED DOES NOT REPRESENT OR WARRANT THAT A NON‐RECOMMENDED CONFIGURATION WILL ENABLE CUSTOMER TO SUCCESSFULLY ACCESS, OPERATE OR USE THE SERVICE, NOT THAT ANY SUCH INSTALLATION WILL NOT CAUSE DAMAGE TO THE CUSTOMER’S EQUIPMENT, PERIPHERALS, SOFTWARE OR DATA. Simplified DOES NOT ASSUME ANY LIABILITY WHATSOEVER FOR ANY DAMAGE OR FAILURE TO INSTALL, ACCESS OR USE THE SERVICE. The foregoing limitation of liability is in addition to and shall not limit any other limitation of liability set forth in this Agreement.

2.7 Customer’s Hardware and Software. Except for gross negligence or willful misconduct by Simplified Networks, Simplified shall have no liability whatsoever for any damage, loss or destruction to Customer’s Equipment or peripherals. SIMPLIFIED SHALL HAVE NO LIABILITY WHATSOEVER FOR
ANY DAMAGE TO OR LOSS OR DESTRUCTION OF ANY SOFTWARE, FILES OR DATA. Customer acknowledges that the opening of Customer’s computer may void warranties provided by the computer manufacturer or other parties relating to the computer’s hardware or software. Customer
consents to the opening of the computer for installing and providing the Service. Simplified SHALL HAVE NO LIABILITY WHATSOEVER AS THE RESULT OF THE VOIDING OF ANY SUCH WARRANTIES.

3.INSTALLATION AND SOFTWARE LICENSES

3.1 Installation Process. Simplified or its agents will supply and install the Simplified Equipment within the Premises.

3.2 File Modification. As part of the installation process, system files on Customer’s computer may be modified. Simplified does not represent, warrant nor covenant that such modifications will not disrupt the normal operations of Customer’s computer. For these and other reasons, Simplified recommends,
and Customer agrees, that Customer will back‐up all files in accordance with Section 2.5 above prior to installation of the Service. If Customer does not back‐up all existing computer files, Customer understands and accepts the associated risks of not doing so. SIMPLIFIED SHALL HAVE NO LIABILITY
WHATSOEVER FOR ANY DAMAGE RESULTING FROM THE ABOVE OR OTHER FILE MODIFICATIONS.

3.3 Software.

3.3.1 Non‐exclusive License. If Software is provided by Simplified Networks, Simplified grants to Customer a limited, non‐exclusive license to use the Software, in object code form only, solely for the purpose of connecting Customer’s computer(s) or sip aware device to the Service. This license will
permit such use by Customer and any person authorized by Customer to use the Service, provided that Customer shall be responsible for all uses of the Service as provided in this Agreement. This license will commence upon Simplified‘s acceptance of Customer’s subscription for the Service and
will terminate immediately upon the expiration or termination of this Agreement for any reason. Customer will destroy all Software and any related written material, together with any copies, promptly upon the expiration or termination of this Agreement for any reason.

3.3.2 Copies. Customer may make a single copy of the Software solely for back‐up purposes, provided that such copy contains the same copyright notices and proprietary markings as the original Software. Customer cannot engage in, nor permit, any other copying, or any translation, reverse engineering or
reverse compiling, disassembly or modification of or preparation of any derivative works based on the Software, all of which are prohibited.

3.3.3 End User Licenses. Customer agrees to comply with the terms and conditions of all end user license agreements accompanying any software or plug‐ins to such software distributed in connection with the Service. All end user licenses shall immediately terminate on the date that the Service expires
or is otherwise terminated.

4.PAYMENT

4.1 Fixed Monthly Service Fees. The cost for Services requiring a fixed monthly fee shall be as stated in the Phone Purchase Agreement and shall be payable monthly, in advance, plus all applicable taxes, tariffs, governmental assessments, surcharges and fees (collectively, the Fixed Service Fee(s)). The
Fixed Service Fee for the first month of Service shall be due and payable prior to installation of Service and if commencement of Service occurs on other than the first calendar day of the month then the Fixed Service Fee will be prorated by the number of calendar days remaining in the month. Thereafter, the Fixed Service Fee is due and payable in advance on the first day of each month and shall be considered late if not received by Simplified by the tenth calendar day of each month.

4.2 Variable Monthly Usage Fees. The cost for Services computed based on the usage by Customer and other variable factors shall be computed at the rates stated in the Phone Purchase Agreement and shall be payable monthly, using a cut‐off date selected by Simplified Networks, in arrears, plus all
applicable taxes, tariffs, governmental assessments, surcharges and fees (collectively, the Usage Fee(s)). The rates for voice services set forth in the Phone Purchase Agreement shall be valid for the initial term, provided however, all rates for International Services are subject to change on five alendar days’ notice from Simplified. New rates are automatically effective on the 6th day from the date of such notice. Simplified Networks, upon 10 days’ notice, can adjust the rates for voice services to include the cost, if any, of tariffs, taxes or assessments imposed upon Simplified by any governmental agency. The Usage Fees are due and payable on the first day of the month billed and shall be considered late if not received by Simplified by the tenth calendar day of such month.
4.3 Installation Charge and Security Deposit. The charge for Installation shall be as stated in the Sales Order and shall be due and payable prior to installation. Charges for Advanced Installation are detailed in the Sales Order. An equipment deposit for Simplified Equipment to be used in the Customer Premises shall be as stated in the Sales Order and shall be due prior to installation and shall be refunded to Customer upon termination of service, provided said Simplified Equipment is returned in good working condition.

4.4 Agreement to Pay. Monthly payments and any other amounts due to Simplified may be charged to Customer’s Visa, MasterCard, American Express or other credit card, and/or electronically debited to Customer’s bank account, at Customer’s option. Customer agrees to pay all monthly Service Fees,
Usage Fees, the Installation Charge, and Equipment Deposit. Customer hereby authorizes Simplified to charge Customer’s Visa, MasterCard or other credit card and/or to electronically debit Customer’s bank account for all such fees, charges, taxes and payment transaction processing costs.

4.5 Late Payments/Failure to Pay. If any payment due to Simplified is not received within 10 days of due date, an administrative charge of 5% of the amount due may be assessed and the Service may be discontinued. If the Service is discontinued, Customer will be required to pay a reconnect fee of $200.00 in addition to all past due amounts before the Service is reconnected. The administrative charge is intended to be a reasonable advance estimate of Simplified‘s costs resulting from Customer’s late payments and non‐payments, and is set in advance due to the difficulty inherent in determining the costs associated with any particular late payment or non‐payment. Simplified does not anticipate that Customer will fail to make payments on a timely basis. Simplified does not extend credit to its Customer, and the administrative charge is not interest, a credit service charge nor a finance charge. In the event Simplified Networks, at its sole discretion, elects to use the services of a third party collection agency, the costs of such third party collection agent shall be paid by the
Customer.

4.6 Price Changes. Simplified has the right to change its Service Fee at any time and upon 30 days’ advance notice unless otherwise stated in the Sales Order.

4.7 Additional Charges. The Service may allow Customer to access the Internet, on‐line services and other information. Customer acknowledges that Customer may incur charges while using the Service in addition to those billed by Simplified. For example, Customer may incur charges as a result of accessing certain on‐line services or purchasing or subscribing to certain other offerings. Customer agrees that all such charges, including all applicable taxes, are the sole responsibility of Customer.

4.8 Credit Inquiries. Customer authorizes Simplified to make inquiries and to receive information about Customer’s credit experience from others, enter this information in Customer’s file, and disclose such information concerning Customer to appropriate third parties for reasonable business purposes. Simplified reserves the right, in its sole discretion, to refuse to provide Service based upon lack of creditworthiness, or in the alternative to require a security deposit that will be returned to Customer, without interest thereon, upon the expiration or termination of Services assuming all amounts due Simplified have been paid in full. Simplified shall have the right to offset against the security deposit, in part or in full, for any amounts due Simplified.

5.CUSTOMER CONDUCT

5.1 Prohibited Uses. Customer shall not use the Service or the Simplified Equipment, directly or indirectly;

5.1.1 for any unlawful purposes; use of the Service for transmission or storage of any information, data or material in violation of any United States federal, state or local regulation or law is prohibited, such limitation shall include, without limitation, posting or disseminating content which is obscene, unlawful, threatening, defamatory, or infringes upon the intellectual property rights of any third party;

5.1.2 to post, transmit or disseminate objectionable information, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, federal or international law or regulation;

5.1.3 to access any other person’s computer, software or data without the knowledge and consent of such person;

5.1.4 to upload, post, publish, transmit, reproduce, create derivative works of, or distribute in any way, information, software or other material obtained through the Service which is protected by copyright or other proprietary rights without obtaining permission from the owner(s);

5.1.5 to copy, distribute, or sublicense any software provided by Simplified Networks, except that Customer may make one copy of each software program for back‐up purposes only;

5.1.6 to service, alter, modify or tamper with the Simplified Equipment or Service or permit any other person to do the same unless such person is authorized by Simplified to do so;

5.1.7 to restrict, inhibit or otherwise interfere with the ability of any other person to use or enjoy the Service, including, without limitation, posting or transmitting any information or software which contains a virus or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to send or retrieve information;

5.1.8 to knowingly disrupt the Service;

5.1.9 to resell the Service or otherwise charge others to use the Service; the Service is for personal use only and Customer agrees not to use the Service for operation as an Internet service provider or for any other business enterprise in competition with the Service;

5.1.10 to connect the sip aware access device or media converter to any computer outside of Customer’s Premises;

5.1.11 to allow or provide access to adult content material to anyone under the age of 18 years.

5.1.12 Call Flooding. To protect the integrity if its network, Simplified may in its reasonable discretion, and without liability for damages of any type to Customer, its affiliates or End Users, temporarily block duplicate or repeated numbers dialed in succession, where Simplified considers the number of
attempts to be potentially harmful to the network.

5.2 Termination. Simplified reserves the right to immediately terminate this Agreement and the Service if Customer engages in any of the activities listed in Section 5.1 above or if Customer uses the Service or Simplified Equipment contrary to any other Simplified policy. Customer agrees to indemnify, defend and hold harmless Simplified against all claims and expenses (including reasonable attorneys’ fees) resulting from Customer’s use of the Services, including, without limitation, the activities listed in Section 5.1 above, or from any other violation of Simplified policies by Customer. This provision shall survive the expiration or other termination of this Agreement.

6.SERVICE INTERRUPTIONS

6.1 Force Majeure. Simplified shall have no liability, including as set forth in this Section, for interruption of the Service due to circumstances beyond Simplified control, including, without limitation, acts of God, flood, natural disaster, regulation or governmental acts, fire, civil disturbances, strike or weather.

7.AUTOMATIC RENEWAL AND TERMINATION

7.1 Termination by Customer. The Terms of this Agreement shall be as stated in the Phone Purchase Agreement beginning on the date of Installation and shall automatically renew for a period equal to the initial term on each anniversary unless written notice of cancellation is received by Simplified
thirty days prior to the end of each Term. For Shared Bandwidth Services only, Customer may terminate this Agreement at any time after the first ninety (90) days of Service provided a) Customer gives thirty (30) days advance written notice and b) such notice is delivered to Simplified along with an early termination fee (Shared Bandwidth Early Termination Fee) equal to the Fixed Service Fee specified in the Sales Order multiplied by the lesser of i) three (3) or ii) the number of months remaining in the initial term or any extension thereof. For all other Services billed by a Fixed Service Fee, Customer may only terminate prior to the end of the Term stated in the Sales Order by giving written notice to Simplified and by payment of a Fixed Service Fee Termination Amount equal to the number of months remaining in the Term times the amount of the monthly Fixed Service Fee (Fixed Service Fee Termination Amount). For Services billed pursuant to Usage Fees Customer may only terminate prior to the end of the Term stated in the Sales Order by giving written notice to Simplified
and by payment of a Usage Fee Termination Amount equal to the number of months remaining in the Term times the average of the prior three (or if less than three months have elapsed, using the actual number of months elapsed) month’s Usage Fees (Usage Fee Termination Amount). All such types of
Termination Fees described herein shall collectively or individually be known as Termination Fee(s). ANY TERMINATION NOTICE RECEIVED BY SIMPLIFIED WHICH IS NOT ACCOMPANIED BY THE PAYMENT OF THE APPLICABLE TERMINATION FEE SHALL BE NULL AND VOID.

7.2 Termination by Simplified. Simplified may terminate this Agreement immediately should Customer violate any of the terms of this Agreement. Simplified may also terminate this Agreement for any other reason by providing Customer with written notice of such termination no later than thirty (30)
days before the date of termination. In the event that Simplified terminates this Agreement for any reason other than Customer’s violation of the provisions of Section 5.1, Service Fees and other charges will continue to accrue through the date of termination, but all prepaid Service Fees and
charges for cancelled Service will be refunded. If termination is due to violation of the provisions of Section 5.1, the termination amount will be equal to the number of months remaining in the Term times the amount of the monthly Fixed Service Fee;

7.3 Customer Obligations. Customer agrees that upon termination of this Agreement;

7.3.1 Customer will pay Simplified in full for Customer’s use of the Service and Simplified Equipment up to the later of (i) the effective date of termination of this Agreement or (ii) the date on which the Service and the Simplified Equipment have been disconnected and returned. Customer agrees to pay
Simplified on a prorated basis for any use by Customer of the Service or Simplified Equipment for a part of a month;

7.3.2 Customer will permit Simplified Networks, its employees, agents, contractors and representatives to access Customer’s Premises during regular business hours to remove the Simplified Equipment and other materials furnished by Simplified;

7.3.3 Customer will ensure the return of all Simplified Equipment to Simplified. Customer will return or destroy all copies of any software provided to Customer pursuant to this Agreement. If the Simplified Equipment is not returned, Customer agrees to pay the charges referred to in Section 2.4
above and Simplified shall have the right to charge such amounts to Customer’s Visa, MasterCard or other credit card, or to electronically debit Customer’s bank account;

7.3.4 Customer, upon request by Simplified made not more frequently than monthly, shall provide information regarding the number of desktop and/or portable computers connected to the Simplified Service during any month.

7.4 Retention of Rights. Nothing contained in this Agreement shall be construed to limit Simplified‘s rights and remedies available at law or in equity. Simplified reserves the right to delete all data, files, electronic messages or other information any reason. arising out of or related in any way to the use of the Service and/or Simplified Equipment by Customer or otherwise arising out of the use of Customer’s computer.

7.5 Survival. The terms set forth in Sections 2, 3, and 4 shall survive the termination of this Agreement.

8.MULTIPLE USERS

Customer acknowledges that Customer is executing this Agreement on behalf of all persons who use the Service and/or Simplified Equipment through Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer shall have sole responsibility for ensuring that all
such other users understand and comply with the terms and conditions of this Agreement. Customer further acknowledges and agrees that Customer is solely responsible and liable for any and all breaches of the terms and conditions of this Agreement whether such breach is the result of use of
the Service and/or the Simplified Equipment by Customer or any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment. Customer agrees to indemnify, defend and hold harmless Simplified against all claims and expenses (including reasonable attorneys’ fees) arising out of the use of the Service and/or Simplified Equipment by any other user of Customer’s computer(s), phone systems, PBXs and other telecommunications equipment.

9. IP ALLOCATION

9.1 Exclusions. UNLESS OTHERWISE SPECIFICALLY PROVIDED IN THIS AGREEMENT OR OTHERWISE PROHIBITED BY LAW, NEITHER SIMPLIFIED NETWORKS, ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, NOR ANY OWNER OR MANAGER OF THE BUILDING OR LAND IN WHICH CUSTOMER’S
PREMISES IS LOCATED SHALL HAVE ANY LIABILITY TO CUSTOMER OR TO ANY THIRD PARTY FOR:

9.1.1 ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF EARNINGS OR LOSS OF BUSINESS OPPORTUNITIES, RESULTING DIRECTLY OR INDIRECTLY OUT OF, OR OTHERWISE ARISING IN CONNECTION WITH, THE USE OF THE SERVICE BY CUSTOMER OR ANY OTHER USE OF THE SIMPLIFIED EQUIPMENT OR SOFTWARE, INCLUDING, WITHOUT LIMITATION, ANY DAMAGE RESULTING FROM OR ARISING OUT OF CUSTOMER’S RELIANCE ON OR USE OF THE SERVICE OR SIMPLIFIED EQUIPMENT OR SOFTWARE, OR THE MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, TRANSMISSION OR ANY FAILURE OF PERFORMANCE OF THE SERVICE OR SIMPLIFIED EQUIPMENT OR SOFTWARE; OR

9.1.2 ANY LOSSES, CLAIMS, DAMAGES, EXPENSES, LIABILITIES OR COSTS (INCLUDING LEGAL FEES) RESULTING DIRECTLY OR INDIRECTLY OUT OF, OR OTHERWISE ARISING IN CONNECTION WITH ANY ALLEGATION, CLAIM, SUIT OR OTHER PROCEEDING BASED UPON A CONTENTION THAT THE USE OF THE SIMPLIFIED EQUIPMENT OR SOFTWARE, OR SERVICE OR A THIRD PARTY INFRINGES UPON THE COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY OR OTHER INTELLECTUAL PROPERTY RIGHTS OR CONTRACTUAL RIGHTS OF ANY THIRD PARTY.

9.2 Application. The liability limitations set forth in this Section 10 apply to the acts, omissions and negligence of Simplified (and its officers, directors, employees, agents, contractors and representatives) which, but for this provision, would give rise to a cause of action in contract, tort or any other legal doctrine. However, the liability limitations set forth in this Section 10 shall apply to liability for personal injury or death only to the extent applicable law does not prohibit such limitation.

9.3 No Third Parties. No third party owner or manager of Customer’s building or land is a party to this Agreement. Thus, no such owner or manager shall be responsible for, nor shall be liable for, the quality of the Service or Simplified Equipment.

9.4 Sole Remedies. Customer’s sole and exclusive remedies under this Agreement are as set forth in this Agreement.

9.5 Emergency 911 and Directory Assistance. Customer shall coordinate and provide their own solution for Emergency 911 and Directory Assistance at their sole expense. Simplified is not responsible for providing this service and strongly urges the Customer to seek a safe and appropriate solution.

10. SERVICE GUARANTEE

10.1 Indemnification Obligation. Customer shall defend (with counsel reasonably acceptable to Simplified), indemnify and hold harmless Simplified and Simplified’s officers, directors, employees, agents, contractors and representatives from and against any and all claims and expenses, including reasonable attorneys’ fees).

11. DISCONNECTION POLICY

Customer agrees that Simplified and/or its agents may, from time to time, collect information regarding Customer’s use of the Service and activities on the Internet. Customer agrees that such information may be shared with third parties provided that (i) Simplified does not disclose any
personally identifiable information to others except, as allowed by law and (ii) otherwise complies with applicable privacy laws. Customer expressly grants Simplified the right to disclose information relating to Customer and/or Customer’s account in response to a subpoena issued in a civil or criminal investigation, litigation, court order or a civil investigation by a governmental entity.

12. HOSTING SERVICES

12.1 Controlling Law; Venue. The validity, performance, and interpretation of this Agreement will be governed and construed in accordance with the laws of the United States and the State of Arizona, County of Maricopa, without regard to its conflicts of law provisions. The parties will voluntarily appear before and hereby consent and submit to the exclusive jurisdiction of the state and federal courts located in Phoenix, Arizona. If any dispute, litigation, or other action arises between the parties with respect to the matters covered by this Agreement, the prevailing party in such proceeding shall
be entitled to receive its reasonable attorneys’ fees, expert witness fees and out of pocket costs incurred in connection with such proceeding, in addition to any other relief it may be awarded.

12.2 Notices. All notices permitted or required under this Agreement shall be in writing and shall be delivered as follows with notice deemed given as indicated: (i) by personal delivery when delivered personally, (ii) by commercially established courier service upon delivery or, if the courier attempted
delivery on a normal business day and delivery was not accepted, upon attempted delivery, (iii) by facsimile transmission when confirmed by facsimile transmission, or (iv) by certified or registered mail, return receipt requested, ten (10) calendar days after deposit in the mail. Such notices shall be
sent to the addresses set in the Sales Order or such other address as a party hereto shall notify the other party of in writing.

12.3 Counterparts. This Agreement may be executed simultaneously in two or more counterparts, each of which will be considered an original, but all of which together will constitute one and the same instrument.

12.4 Headings. The headings in this Agreement are inserted for convenience and do not constitute a part of the Agreement, nor modify or limit any of the terms.

12.5 Waiver Amendment Modification. No term or provision hereof will be considered waived by either party, and no breach excused by either party, unless such waiver or consent is in writing signed by the party against whom such waiver or consent is asserted. The waiver by either party of, or consent of either party to, a breach of any provision of this Agreement by the other party shall not operate or be construed as a waiver of, consent to, or excuse of any other or subsequent breach by the other party. This Agreement may be amended or modified only by mutual agreement of authorized representatives of the parties in writing.

12.6 Enforceability of Provisions. To the extent any provision or portion of this Agreement is determined to be invalid, illegal or unenforceable, such provision or portion shall be severed or deleted from this Agreement or limited so as to give effect to the intention of the parties insofar as possible. The invalidity or unenforceability of any provision or portion hereof shall not affect the validity or enforceability of any other provision or this Agreement as a whole.

12.7 Assignment. Simplified may assign its rights and obligations under this Agreement to any party without the consent of Customer. Customer may not assign or otherwise transfer its rights or obligations under this Agreement.

12.8 Entire Agreement. This Agreement, including the Sales Order and attachments hereto, constitutes the entire agreement between the parties regarding its subject matter. This Agreement supersedes all prior proposals, agreements or other communications between the parties, oral or written, regarding such subject matter. No other representation, warranty, term or condition, other than as expressly set forth in this Agreement, shall be binding on Simplified.

13. REASONABLE USE POLICY

Simplified Networks offers several calling plans and features which give customers the freedom to make calls without the minute limits associated with most calling plans. However, because unlimited calling plans and features may be subject to abuse, fraud or unreasonable exploitation, Simplified Networks has prepared this Reasonable Use Policy (“RUP”) as a guide for its customers. This Policy is a summary of relevant provisions in our Terms of Service and is applicable to all our services. The Policy provides guidance regarding impermissible and unreasonable uses of Simplified Networks services and features, and a summary of Simplified Networks’ rights in the event that impermissible or unreasonable usage is identified. Our Terms of Service are located at http://simplifiednetworks.net/terms-conditions/ for business services

14. VOICE SERVICES

Unless authorized through the express consent of Simplified Networks, Simplified Networks VoIP Services are designed only for continuous live dialog between two individuals. In addition to the policies set forth above, Simplified Networks has deemed the following uses of Simplified Networks VoIP Services, without limitation, impermissible: auto-dialing (also referred to as robo-dialing); use without live dialog, including use as a monitor, intercom or for transcription purposes; continuous, or extensive call forwarding; excessive conferencing; fax or voicemail broadcasting or blasting; placing calls to telephone numbers on the do not call list; continuous or extensive chat line access; or used in any other illegal, fraudulent, improper or inappropriate manner.  In addition, Simplified Networks reserves the right to review a Customer’s account if account monthly usage is beyond normal standards (400 minutes of usage per extension, then $.01 per minute for minutes over 400) or detrimental to Simplified Networks’ network or other Simplified Networks customers’ ability to use service.  If Simplified Networks determines an impermissible use is occurring or unreasonable usage is occurring, additional per minute charges for the associated usage will be billed at currently published rates and immediate suspension or termination of the Service may occur.

15. CALL RECORDING

Certain state and federal laws apply to Customer’s use of Simplified Networks Call Recording feature. In some states, Customers are required to obtain consent from all parties to record a phone call.  Customer is solely responsible for compliance with any and all federal, state, county, municipality, or any other jurisdiction laws, ordinances, statutes, orders, directives or rules governing or related to the use of a device for the purpose of recording any wire, oral, or electronic communications traversing and/or traveling over Simplified Networks’ network and/or facilities.   Customer understands and agrees that they are solely liable for compliance with such laws and regulations, and under no circumstances shall Simplified Networks be responsible or held liable for such compliance.  Customer agrees that Simplified Networks has no responsibility or liability, wholly or in part, related to Customer’s recording activities.  Customer indemnifies and holds Simplified Networks wholly harmless for any cause of action, fines, penalties and/or damages, direct or indirect, civil or criminal, involving Customer’s recording and Customer’s use of Simplified Networks’ Call Recording service, whether actual or potential, knowing, incidental, and/or accidental, any wire, oral or electronic communication traversing and/or traveling over Simplified Networks’ network and/or facilities.

16. CUSTOMER RESPONSIBILITY

Customer is responsible for taking prompt corrective action(s) to remedy a violation of RUP and to help prevent similar future violations.  Customer remains solely and fully responsible for the content of any material accessed or transmitted using Simplified Networks Services. Simplified Networks has no responsibility or liability for any material created on Simplified Networks’ network or for injury to Customer that results from inaccurate, unsuitable or offensive communications. Customer is responsible to control its use of Simplified Networks’ Services.

17. REMEDIES

Violation of this Policy may result in civil or criminal liability, and Simplified Networks may, in addition to any remedy that it may have at law or in equity, terminate Services and charge Customer any applicable early termination fees. In addition, Simplified Networks may investigate incidents that are contrary to this RUP and provide requested information to third parties who have provided notice to Simplified Networks stating that they have been harmed by a Customer or its user’s failure to abide by this Policy.  Simplified Networks’ failure to enforce the RUP in every instance in which it might have application does not amount to a waiver of Simplified Networks’s rights.