Simplified’s Business Phone Service offers these key features to businesses of all sizes:

Auto Attendant

Play a customized greeting such as “Thank you for calling Simplified Networks. If you know your party’s extension, you can dial it at any time.” As the greeting plays, callers can dial any extension on the system. Auto attendants can be configured to route calls by extension dialing, name dialing, IVR or by time of day.

Attendant Console

Monitor the real‐time telephone status of employees to view user information and determine
whether employees are available, busy or away from their desk.

Call Control Dashboards

● User Web Portal
Allows users to change their personal call forwarding, ring duration and voice mail settings as
well as search through their personal missed, dialed and received call histories.
● Administrator Web Portal
Allows a master administrator to make changes to almost any feature in the company. You
can re‐route calls, reset any user’s voice mail PIN, search the company wide call logs,
configure auto attendants, and much more.

Call Forwarding

Forward calls when you’re away from your desk, on the phone or at any time. Send calls to as many as
three different telephone numbers simultaneously or in a pre‐established order.

Call Logging

View a log of all calls dating back in history and perform detailed searches based on date, caller ID,
phone number, and more.

Call Management

Control what happens when someone calls you. You can send all your calls directly to voicemail or
select the numbers you wish to receive at certain times of the day. Simplified’s Call Control Dashboard
provides a simple web‐based interface for you to tailor your phone service features.

Call Notification Screen Pops

Know the name of who’s calling before you accept the call. A pop‐up window appears in the lower
corner of your screen with the caller’s information. If you decide not to pick up, you can route the call
to voicemail. You can even block unwanted callers so they don’t call again.

Call Transfer

● Blind Transfer
Transfer a call immediately to another extension.
● Supervised Transfer
Transfer a call to another extension, but with the ability to speak to the receiving party first to
verify they would truly like to take the call. If not, simply hit cancel and inform the original
party the person is occupied.
● External Transfer
Transfer a call, either blind or supervised, to any phone number in the world.

Call Parking

Place a caller on hold and then be able to pick that caller back up from any other phone in your

Call Recording

Record calls from your office phones or mobile phones and easily save them, categorize them, store
them, email them and replay them.

Call Swap

Change phones in the middle of a call without interrupting your call. With a press of a button, you can
transfer a call from your office phone to your cell phone or vice versa.


Return voicemail calls, calling numbers on a web page or contacts in Outlook quickly and easily. From
any screen on your computer, just highlight the number and click.

Conference Bridge

Allows an unlimited number of parties, both internal and external, to call in, or be invited in, to talk to
each other. Integrating with Microsoft Outlook, this feature is perfect for field team meetings and
status update calls.

Custom Call Routing

Tailor how calls are routed to your unique business requirements. For example, Hunt Groups can ring
departments simultaneously. You can have one number for your company or multiple numbers for
every user. You can create marketing campaigns with new numbers that route to a specific employee.
You can also route calls differently during business hours and after hours.

Customized Ring Tones

Set different ring tones for different callers so you know who’s calling without looking at the phone.

Dial‐by‐Name Directory

Configure an option on your auto attendant that allows callers to reach a user by pressing a few
letters of the desired party’s first name or “9” for the company directory.

Disaster Recovery

Communicate continuously even in a disaster. If a customer calls your office line, the call is
automatically re‐routed to another line not affected by the disaster.

Do Not Disturb

Place your phone in DND mode so all calls go automatically to voice mail. Additionally, all other users
in the company will see that your status has changed to do not disturb.

Join Calls

Combine two running calls together into one

Message Waiting Indicator

A flashing light displays on your IP phone as soon as someone leaves a voice message.

Key System Emulation

Supports smaller businesses that prefer line appearances on their telephones instead of PBX extensions.   Allows a user to place a call on hold on one station and pick it up on another.

Mobile App

Combine voice, video and IM into a single application that you can access from your desk phone,
computer or mobile device.

Music or Messages on Hold

Create custom music or messages for callers to hear when they are on hold. Default music‐on‐hold
comes with your service.

Number Portability

Keep your current business phone numbers and transfer them to your Simplified service

Outlook Integration

Use a visual dashboard to easily manage incoming and outgoing calls. The dashboard allows you to
find and call contacts with just a few clicks of the mouse.

Page All

Page all registered extension.

Remote Office

Turns your cell phone, home phone or even hotel phone into your office phone. Any call you
make from that phone is billed to your office. The caller ID shown is your office number.

Ring & Hunt Groups

Group extensions together that will ring at the same time or in a predetermined sequence.

Shared Call Appearance

Assign your line to multiple phones. With this feature, you’re able to make and receive calls from your
line at multiple locations.

Send to Voice Mail

Reject an incoming caller, sending them immediately to voice mail.

Silent Call Barging

Monitor phone calls between your employees and customers. Your supervisors can also participate in
the conversation, if desired.

Simultaneous Ring

Ring multiple phone numbers for incoming calls. The first phone to be answered is connected


Download and install a softphone onto any PC. Plug in a headset and you have your extension with
you anywhere in the world.

Speed Dial Directory

Store your phone book in your VoIP phone and your user web portal for one click dialing.

Split Calls

Divide a conference call back into individual calls.

Team Presence

See who in your company is on or off the phone on your IP phone’s LCD screen, as well as through our
user web portal.

Three‐Way Calling

Allow for three parties to speak on one phone call.

Transfer to Voice Mail

Transfer a caller into another user mailbox or company mailbox.

Voice Mail

Handle incoming callers when a user’s extension rings for the total duration configured with no
answer. Callers can leave a message and mark their message as urgent if needed. You can also login to
the web portal from anywhere in the world and listen to any of your messages, as well as save,
forward or delete them.

Voice Mail Forwarding

Forward messages to other users with the ability to append your own voice note that will play prior to
the user hearing the actual voice message.

Voice Mail to eMail Alert

Notify users of a new message by sending an instant email message to an address of your choice.
Along with the alert, users can receive the actual message as a file attachment that can play on a PC
or mobile device.


Translate voicemail messages to text and deliver them through email or SMS. Using speech
recognition, this feature saves time and enhances mobility.

Voicemail to eMail Transcription

Keep all your messages in one place. No more calling multiple voicemail numbers. You can convert
your voicemails to email and read as text in your inbox. You can then save, forward, prioritize and
search your messages.

To learn how much Simplified’s Cloud Communications can save your business, contact us for a no obligation quote.